All fees are non refundable and non transferrable.
We must be given 48 hours notice if you are unable to make a 1:1 or 2:1 lesson, if not, you still have to pay the full price for the lesson.
All lessons are 30 minutes long and carried out by a qualified swimming instructor.
Every parent must fill in an enrolment form for their children. One per child.
If your child has sickness and/or diarrhoea DO NOT bring them to lessons for 24 hours after the last episode. If you do bring your child with this illness and they contaminate the pool, the pool will be closed for 24 hours to be cleaned and we will charge you for the pool hire and the cost of cleaning.
If your child is sick or has a poo in the pool and we have to close the pool for the remainder of the day due to this, you will be charged for the pool hire, costs of cleaning and staff wages for the remainder of the day. And possibly the following day if the pool has to remain closed due to this event.
If your child misses a lesson we do not offer refunds or you cannot add the lesson on, as you are paying for the space on the term.
Regrettably we are unable to refund or credit missed lessons due to swimmers isolating or being placed under local lockdown.
If the pool has to close due to your child, you will be charged the standard rate of £150 per hour of the pool being closed to cover all costs of wages and pool hire.
If the pool has to close for any reason and lessons are unable to be held, no lessons will be cancelled, lessons will carry on as normal when they are able to resume. No lessons will be lost and no refunds will be given under any circumstances.